(PCM) Kmart is creating a true Christmas nightmare for holiday shoppers as they have now been informed that items they paid for as presents via online layaway are currently “out of stock”.
Kmart had initially told customers that that if they had paid their layaway balance off by December 14th the items they purchased would be delivered in time for Christmas. Now, the company is cancelling orders and informing customers that they will be receiving a refund for the items they purchased.
Here’s the problem … the refunds will not be issued in time from customers to purchase new presents to replace the Kmart “out of stock” items in time for Christmas. This is leaving many families without the gifts they were expected to give to family and loved ones.
Many customers are demanding to know why the items they ordered were not placed on hold when they were initially put on layaway and they are also incredibly angered that they will now have to find away to purchase new presents without proper funds.
Customers are being told that their refunds could be issued in as little as 3 to 5 days, but others are being told that number is closer to 14 days in actuality. Needless to say that Kmart’s social media feeds are buzzing with complaints from angry customers and many are already beginning to threaten a potential lawsuit over the situation.
Kmart has been answering the customer complaints with an incredibly generic message which states “We are very disappointed to hear that you had to go through this experience with your layaway order. Please let us know if you do not see your refund within 5-7 business days.” This response is only angering customers even more as they seek out answers and a solution to save Christmas morning.